Question 1

What is a Slack ticketing system?

Accepted Answer

A Slack ticketing system is help desk software that integrates with Slack. It allows teams—from support, HR, and development to finance and marketing—to create, track, and resolve requests all within their workspace. It centralizes tasks, provides real-time updates, and streamlines collaboration, ensuring faster resolutions and clear accountability.

Question 2

Can Slack be used as a ticketing system?

Accepted Answer

Yes, Slack can be used as a ticketing system by integrating dedicated ticketing apps or solutions like Suptask within Slack. This allows teams to create, track, and manage requests all in one place. This setup centralizes tasks, ensures real-time updates, and streamlines collaboration for faster resolutions and improved accountability.

Using Slack as your help desk, your messages can turn into tickets, so you never have to leave Slack to manage them.

Question 3

How does Suptask compare to traditional ticketing systems?

Accepted Answer

Suptask is natively integrated into your Slack workspace and allows you to view and manage tickets throughout their entire lifecycle without leaving Slack. Unlike many traditional ticketing systems, Suptask adapts to how you and your colleagues already work in Slack—no separate portals or disconnected processes. This provides a low barrier for users to start submitting tickets and to reply quickly, just like a normal Slack conversation.

Question 4

Does Suptask support workflows?

Accepted Answer

Yes. Suptask is natively integrated into Slack Workflows. This means you can create workflows where ticket creation is automated—like submitting tickets from an API call—or any other process that benefits from fully integrated request management.

Question 5

What teams are Suptask built for?

Accepted Answer

Suptask is designed for any team that wants to improve internal and external requests. We have proven examples across many organizations where teams such as IT, Product, Engineering, Finance/Billing, Revenue Operations, Sales Operations, and HR are using Suptask to streamline their request and ticketing processes directly in Slack.

Question 6

What are the best practices to get started with a Slack ticketing system?

Accepted Answer

To fully reap the benefits of a Slack ticketing system, it's crucial to follow best practices such as ensuring visibility, accountability, automation, and implementing effective workflows. By adopting these practices and streamlining your request management processes, your team can effectively handle inquiries, improve workflow efficiency, and enhance overall satisfaction.

Below are a few recommendations on how to get started with Suptask and a ticketing system on Slack:

Ensuring Visibility and Accountability
• Use dedicated channels for handling support tickets.
• Identify who should act as an Agent to help resolve submitted tickets.
• Prompt resolution and adequate customer support are ensured by clearly assigned Agents.
• Agents can be assigned manually or automatically.
• Define relevant metrics (KPIs) to track performance.

When you implement these fundamentals, your Slack workspace naturally becomes a more cohesive and efficient hub for all ticket-related communication and resolution.

Sistema de Emissão de Tickets no Slack

CENTENAS DE CLIENTES AMAM E CONFIAM EM SUPTASK

O impacto que nossa solução oferece

O Sistema de Ticketing do Futuro

Helpdesk interno para suas equipes

Tickets externos para apoiar seus clientes

Suptask Funciona como um Sistema de Ticketing

Transforme seu Slack em um Sistema de Ticketing

Onboarding Sem Esforço e Ticketing Simplificado

Sistema de ticketing inteligente

Deixe a Comunicação do seu Time mais Eficaz

Suporte Mais Simples com a Criação de Tickets pelo Slack

Integre Seu Fluxo de Trabalho de Tickets com Mais de 300 Integrações

Aumente a Eficiência com Integrações

Conecte-se ao Sistema de Sua Escolha

Integrações que Funcionam com Qualquer API

Diminua o Tempo de Resposta e Aumente o Nível de Satisfação na sua Empresa

O Melhor Sistema de Ticketing para o Seu Time

Personalizando e Configurando seu Sistema de Emissão de Tickets do Slack

Visão Geral e Relatório do Sistema de Ticketing no Slack

Frequently Asked Questions