What is a Slack ticketing system?

A Slack ticketing system is help desk software that integrates with Slack. It allows teams—from support, HR, and development to finance and marketing—to create, track, and resolve requests all within their workspace. It centralizes tasks, provides real-time updates, and streamlines collaboration, ensuring faster resolutions and clear accountability.

Can Slack be used as a ticketing system?

Yes, Slack can be used as a ticketing system by integrating dedicated ticketing apps or solutions like Suptask within Slack. This allows teams to create, track, and manage requests all in one place. This setup centralizes tasks, ensures real-time updates, and streamlines collaboration for faster resolutions and improved accountability. Using Slack as your help desk, your messages can turn into tickets, so you never have to leave Slack to manage them.

How does Suptask compare to traditional ticketing systems?

Suptask is natively integrated into your Slack workspace and allows you to view and manage tickets throughout their entire lifecycle without leaving Slack. Unlike many traditional ticketing systems, Suptask adapts to how you and your colleagues already work in Slack—no separate portals or disconnected processes. This provides a low barrier for users to start submitting tickets and to reply quickly, just like a normal Slack conversation.

Does Suptask support workflows?

Yes. Suptask is natively integrated into Slack Workflows. This means you can create workflows where ticket creation is automated—like submitting tickets from an API call—or any other process that benefits from fully integrated request management.

What teams are Suptask built for?

Suptask is designed for any team that wants to improve internal and external requests. We have proven examples across many organizations where teams such as IT, Product, Engineering, Finance/Billing, Revenue Operations, Sales Operations, and HR are using Suptask to streamline their request and ticketing processes directly in Slack.

What are the best practices to get started with a Slack ticketing system?

To fully reap the benefits of a Slack ticketing system, it's crucial to follow best practices such as ensuring visibility, accountability, automation, and implementing effective workflows. By adopting these practices and streamlining your request management processes, your team can effectively handle inquiries, improve workflow efficiency, and enhance overall satisfaction. Below are a few recommendations on how to get started with Suptask and a ticketing system on Slack: Ensuring Visibility and Accountability • Use dedicated channels for handling support tickets. • Identify who should act as an Agent to help resolve submitted tickets. • Prompt resolution and adequate customer support are ensured by clearly assigned Agents. • Agents can be assigned manually or automatically. • Define relevant metrics (KPIs) to track performance. When you implement these fundamentals, your Slack workspace naturally becomes a more cohesive and efficient hub for all ticket-related communication and resolution.

Suptask: Sistema de Emissão de Tickets no Slack

"Suptask nos ajudou a criar uma experiência de atendimento com tickets impecável e de alto nível para nossos usuários finais. Ao integrar vários workspaces, ela otimizou nossos fluxos de trabalho e fortaleceu toda a organização."

Chris Tucker

Diretor de Tecnologia Estratégica

Sistema de Ticketing Mais Esperto para A Smarter Slack

Transforme o Slack no seu Sistema de Atendimento

Sem precisar de ferramentas extras — seu workspace do Slack se transforma em um sistema completo de tickets. Envie, gerencie e acompanhe tickets no mesmo lugar onde sua equipe já trabalha, simplificando a operação do time.

Onboarding Fácil e Abertura de Tickets sem Esforço

Configure tudo em poucos minutos e sem curva de aprendizado. Os usuários podem abrir tickets diretamente de mensagens no Slack, facilitando o onboarding da equipe e oferecendo uma experiência intuitiva desde o primeiro dia.

Um Help Desk Conversacional mais Inteligente

Dê adeus aos sistemas de ticketing antiquados. Com a Suptask, é fácil colaborar entre usuários e equipes dentro do Slack e resolver tudo de forma fluida com tickets baseados em conversas.

Comunicação e Suporte Otimizados

Suptask se integra ao seu dia a dia, aumentando a produtividade da equipe e a transparência nos projetos.

Faster resolution times among your teams

Melhore a Comunicação e Colaboração da Sua Empresa

Centralize a comunicação e a colaboração — os usuários não precisam sair do Slack para abrir, responder ou gerenciar tickets.

Melhore a cooperação entre departamentos, equipes e até com clientes.

Mantenha informações sensíveis seguras com tickets privados visíveis apenas para quem precisa.

Sistema de Tickets no Slack que Organiza seu Suporte

Plataforma centralizada para rastrear e gerenciar tickets, tudo dentro do Slack.

Onboarding e integração fáceis para qualquer tamanho de organização — de pequenas equipes a grandes empresas.

Integre o sistema de tickets onde sua equipe já trabalha: no Slack.

O Impacto da Nossa Solução

76%

Mais Rápido no Tempo de Resposta

3x

Melhor na Satisfação do Usuário

9.8 / 10

Média de Pontos NPS

O Sistema de Help Desk do Futuro

Comece Gratuitamente

Atendimento Interno para Sua Equipe

Ofereça a melhor experiência possível aos seus colaboradores: eles não precisam sair do Slack para solicitar suporte.

↓ Leia mais

TI

Financeiro

Gerenciamento de Facility

Suporte Externo para Seus Clientes

Atenda com excelência por e-mail e Slack Connect, enquanto seus agentes continuam trabalhando diretamente no Slack.

↓ Leia mais

Suporte ao Cliente

Sucesso do Cliente

Agências

Integre o seu Fluxo de Ticketing com 300+ Integrações

Conheça Todas as Integrações

Aumente a Eficiência com Integrações Automáticas

Conecte seu sistema de tickets a outras plataformas para enviar e receber informações, mantendo tudo sempre atualizado.

Conecte Com os Sistemas que Seu Time já Usa

Aproveite mais de 300 integrações do Suptask para conectar seu sistema de tickets a CRMs, ferramentas de BI, issue trackers e outras plataformas importantes.

Integrações Personalizadas com Qualquer API

Crie integrações customizadas com qualquer API. Use Webhooks e APIs REST para moldar um sistema de tickets flexível, poderoso e sob medida para sua operação.

Suptask Foi Feito Para Seus Clientes

Respostas Mais Rápidas e Maior Satisfação

Reduza o tempo de resposta e resolução dos tickets.

Conte com inteligência artificial para aumentar a eficiência dos agentes e usuários.

Aumente a satisfação do cliente com um suporte mais ágil.

The Best Ticketing System for Your Team

The modern ticketing solution that seamlessly integrates with your Slack workspace.

Easily submit, handle, and respond to tickets directly within Slack, effectively transforming your conversations into a comprehensive ticketing system.

Experience enhanced collaboration, easier access to accurate answers, and improved customer satisfaction rates.

Personalize Conforme Suas Necessidades

Adapte o Suptask ao seu jeito de trabalhar e acompanhe os principais indicadores com facilidade.

Overview of your IT Help Desk system and tickets

What our customers say about us...

30+ Reviews

"We are managing all of our incoming requests in a single Slack channel using Suptask ticketing system. It has made our daily work easier as the communication with users is flawless."

John, IT Support

"Easy to manage, easy to handle, and delegate. Slack sometimes doesn't work the way I would like, but obviously, that isn't on their table. It's manageable, practical, and saves us time."

Dan, CEO

"Suptask delivers an exceptional user experience, making it effortless for employees to submit tickets to our team."

Billy, HR Director

"Integrating Suptask into our Slack channels has made our customer support process incredibly efficient. We support all our customers via Slack Connect and can easily track all the tickets in Suptask."

Customer Support Agent

"Works great, easy to use and very responsive team.
One of the best customer supports I've experienced, and easy to use"

Mid-size company user

"Excellence in support. The possibility of getting tickets information with easy access and creation throughout all channels that we admin."

Diogo, Business Operations

"Easy to implement and use, and customer support has been phenomenal. When I encountered a small bug, I contacted customer support through the chat. They quickly connected to the dev team and a fix was rolled out within less than an hour. Very impressive"

Large-size company user

"I have always appreciated the ease at which we can introduce new people to Suptask. It provides us with good overview of ongoing issues and helps us prioritize them. New features are added continuously and the user experience get's better every time."

Tomasz, Delivery Lead

"I've been using Suptask for a while now, and it has completely transformed the way our tech team manages tasks related to internal support channel. This tool has proven to be a game-changer in terms of organization and productivity."

Michal O, Lead Engineer

"We were delighted to see the positive impact from implementing Suptask for our organization, where we saw a significant improvement on the user satisfaction score and how it boosted the overall collaboration between our teams."

Darron, Programme Manager

"Great user-friendly interface which simplifies task management, it is flexible and easy to configure. Our tech team is using it on a daily basis so that we could easily track all ongoing cases as well as always have access to previous related tickets."

Mihail L, Head of Security

"Its user-friendly interface has turned task tracking into a seamless part of my daily work, proving invaluable in both task management and streamlining customer support responses."

Mid-size company user

"It has increased efficiency in creating and managing tickets. Suptask makes all tasks at hand when we do our daily standup and helps us speed up inter-team communication."

Elton, Platform Engineer

"Suptask provides us a way of working frictionless with our issues, we use it to get all matters covered, and it helps us to use slack in a more extended and efficient way between the teams."

Christoffer, IT Admin

"Suptask has done a great job of making it easy to create tickets and effectively working with tickets. I like how everything is synchronized seamlessly between our helpdesk and customers"

Niclas, Manager

"I like how Suptask have organized the way of working with ticketing, it is a complete replacer for other helpdesk and service desk apps."

Thomas, IT Specialist

"With Suptask, Product Managers and Engineers work hand-in-hand in Slack. By keeping everything in Slack, Engineers and Product Managers can easily collaborate on tickets while maintaining private threads for technical discussions. It’s boosted our overall responsiveness against our clients."

Simona, Head of Product & Process

"Great support and a product that gave value from the start"

Adam, IT Engineer

Comece Com um Sistema de Ticketing no Slack Hoje Mesmo

Não precisa de cartão de crédito

Add ao Slack Gratuitamente

Frequently Asked Questions

O que é um sistema de tickets no Slack?

Um sistema de tickets no Slack é um software de help desk que se integra ao Slack. Ele permite que equipes — de suporte, RH, desenvolvimento, finanças, marketing e outras — criem, acompanhem e resolvam solicitações dentro do próprio workspace. Essa centralização das tarefas facilita a colaboração, fornece atualizações em tempo real e garante resoluções mais rápidas e com mais responsabilidade.

É possível usar o Slack como um sistema de tickets?

Sim, o Slack pode ser usado como um sistema de tickets ao integrar soluções específicas, como o Suptask. Isso permite que equipes criem, gerenciem e acompanhem solicitações sem sair do Slack. As tarefas ficam centralizadas, com atualizações em tempo real e colaboração fluida, resultando em resoluções mais rápidas e maior transparência. Com o Slack como help desk, suas mensagens viram tickets — sem precisar trocar de ferramenta.

Para quais equipes o Suptask foi desenvolvido?

O Suptask é uma solução versátil, desenvolvida para qualquer equipe. Já foi adotado com sucesso por departamentos de TI, Produto, Engenharia, Financeiro/Faturamento, Operações de Receita, Operações de Vendas, RH e outros, sempre com foco em melhorar a experiência de ticketing no Slack.

How do I use a help desk in Slack?

You can use a help desk like Suptask directly within Slack to turn conversations into trackable tickets and resolve issues faster.

To use Slack as a help desk, simply ask for help in a designated channel (e.g., #support) or add an emoji to any message. This automatically creates a ticket, assigns it to the right agent, and lets everyone track the progress in a dedicated thread. All communication, from request to resolution, happens without ever leaving Slack.

How to automate IT ticket management directly in Slack?

You are able to control tickets without leaving Slack. The set-up requires no knowledge of coding. Here's the procedure.

If any new messages are automatically treated as tickets in Slack channels, automate ticket creation. Users can transform previous Slack messages into tickets by using a specific emoji (e.g., "🎫 ").
Automate ticket assignments using rules. Tickets must be assigned to the appropriate persons or groups. Suptask offers round-robin assigning, the fewest-open-tickets rule, and keyword-based routing.
Automate updates/notifications by automatically notifying requesters about their tickets, new tasks for agents, and responding in threads so that there is full transparency on status changes and resolution processes, etc.

How to create tickets from Slack?

You can create tickets from Slack from any conversation with these two easy ways:

Post in a Request Channel: Send a note to a channel called #it-support. Suptask will change it into a ticket.
Use an Emoji Reaction: React with a ticket emoji (like 🎫). Suptask will change that message into a ticket.

Sistema de Ticketing no
on Slack

Turn Slack into a help desk for colleagues and customers - resolve requests faster with the best user experience.