Jira Ticketing System - Slack Integration

Stories from the IT and Engineering Teams

Zara

Software Engineer

"Suptask has revolutionized the way our team collaborates and manages tasks. Real-time notifications, seamless communication, and Slack tickets to Jira has definitely given us a positive impact."

Pierre

Engineering Manager

"Integrating Jira and Slack with Suptask has been a game-changer for our organization. We now have a centralized hub for tracking project progress, and our teams are always in sync."

Olivia

IT Engineer

"The ability to send tickets into Jira directly from Slack channels has improved our team's responsiveness and project visibility. Escalating tickets from Slack has never been easier.”

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Key Features of Jira Slack Integration

Slack-Based Collaboration

Effectively create Jira issues from within Suptask's Slack app, ensuring all teams are informed about the development process.

Jira as a Ticketing System

With the help of Suptask, Jira is a ticketing tool operated from within Slack to make sure all teams are involved.

Customize Issue Details

Through our Jira Slack integration, tailor Jira issue metadata, including labels, custom form fields and description.

Centralized Information

Embed relevant data and references to Jira issues using markdown templates.

Multi-Project Support

Seamlessly integrates with multiple Jira projects to support diverse teams and products.

Slack Notifications

Receive automatic Slack notifications whenever a new ticket is created, perfect as a Jira support ticket system.

Jira Ticketing System Tutorial & Setup with Suptask

Necessary Steps from GitLab:

1. Create API Token in Jira:

Generate an API token for your Jira account by following the instructions here.
Make sure you store this token securely as you are going to need it later on during the integration setup with Suptask.

2. Jira Project ID:

Identify the Project ID where you want the tickets to be created (e.g., 10000).
You can find detailed instructions on how to locate the Project ID here.

3. Issue Type ID:

Determine the Issue Type ID that should be used when creating issues in Jira (e.g., 10001).
Learn how to find the Issue Type ID here.

4. Account Information:

Make sure you have the email address associated with your Jira/Atlassian account (e.g., first.lastname@acme.com).

5. Jira Instance URL:

Ensure you have the correct URL for your Jira Software instance (e.g., https://myacme.atlassian.net).

Configuring Jira Slack Integration with Suptask:

1. Contact Support:

Reach out to Suptask support to assist with the setup of the Jira Software integration.

How to Create Jira Issue from Slack

1. Access the Agent Responder Channel:

Make sure you are within the Agent Responder channel in Slack.

2. Trigger the Integration:

Add the 🌪️ (:tornado:) reaction emoji to a ticket message in the channel.
This action will prompt you to select the integration target where you want to send the new ticket.

3. Customize Ticket Information:

Utilize placeholders to automatically incorporate Suptask ticket details into the Jira issue.
The ticketUrl placeholder is particularly useful, providing a direct link back to the Suptask ticket within Slack.

Frequently Asked Questions

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