HR Ticketing & People Management System
Suptask is a next-generation HR help desk that integrates powerful people management tools right into your daily conversations.
Get started in minutes
14-day free trial
No credit card required
"Suptask transformed the way we manage support by bringing full ticketing workflows into Slack. With its powerful AI features, we handle requests faster, stay organized effortlessly, and deliver a smoother experience for both our team and our customers. It’s truly made support feel natural and efficient on Slack."
.webp)
Charles Mellin
Chief Operations Officer
Stories From Our Users
"We are managing numerous of incoming requests from employees which makes it super easy to have the ticketing system on Slack."
Ken
HR Business Partner
"Switching from Zendesk to Suptask transformed our support process. With everyone already on Slack, the integrated ticketing system is more user-friendly and exceeded our expectations."
Charlie
People Manager
"Suptask delivers an exceptional user experience, making it effortless for employees to submit tickets to our team."
Billy
Director of HR
Suptask Gives HR Teams Their Time Back
The Future of Conversational Ticketing
Centralized Control: Consolidate inquiries from every channel into one unified dashboard.
Smart Automation: Route repetitive tasks, like onboarding, leave approvals, and payroll questions using dynamic smart forms.
Context is Everything: Keep ticket details attached to the original message thread. Anyone can jump in and reply without logging into a clunky external system.
Read more
Drive Engagement & Retention
Support Internal Growth: Track requests, training needs, and internal team progress through dedicated, separate ticket forms.
SLA-Backed Support: Provide timely answers using interactive Service Level Agreements.
Total Privacy: Private forms ensure confidential HR or legal matters stay between the employee and authorized staff.
Read more
Data-Driven People Managment
Slack-Integrated Analytics: Spot engagement trends, monitor ticket volume, and uncover bottlenecks without running a single manual report.
AI-Powered Summaries: Support cases are automatically summarized, identifying both the core problem and the solution instantly.
Compliance Made Easy: Maintain a complete, searchable log of every interaction for simple auditing and secure resource allocation.
Read more
Helpdesk for HR Professionals
Tailored Workspaces: Use custom views and filters for each manager to see only the particular cases they need to work on
Monitor what counts: Easily comprehend your staff's total output and the speed at which problems are being solved.
Handle challenging employee relations: Read up on disputes directly from the threads emplyees communicate.
Read more
Key Features of our HR Help Desk
HR ticketing tool integrated to Slack
Suptask is available within your Slack workspace, submit and manage tickets at your convenience.
Ticketing aligned to your conversations
Create tickets from Direct Messages (DM), message threads or from any other channel.
Customizable HR Inboxes:
Create specific forms and routing rules for different use cases, giving your HR managers dedicated queues for onboarding, benefits, or IT requests.
Don't miss out on emails
Still receiving request over email? Suptask will convert those to Slack message with automatic bi-directional sync for any replies.
Private conversations with your team
Use Private ticket forms to handle sensitive information between the employees and the HR team.
Unlike any other ticketing system
Built for today’s teams and workforces, moving ticketing closer to you and your users.
Try a Slack Ticketing
System Today
No credit card required
Frequently Asked Questions
What is HR ticketing system?
An HR ticketing system is a centralized software platform that collects, manages, and sorts employee requests like payroll, benefits, or onboarding questions. It then converts these requests into well-organized, trackable "tickets."
What is People Management?
People management means guiding employees through training, support, motivation, and leadership to establish a working environment where everyone is able to perform at their best and contribute to the attainment of the company's goals. Besides handling the complete hiring process from recruitment to the introduction of new employees, appraisal and development of employee performance. It also comprises business culture enhancement, workforces retention, and the alignment of employee needs with business targets.
What makes Suptask different from other HR ticketing systems?
Suptask is a ticketing system integrated directly with Slack, to handle HR inquiries completely in Slack without employees having to use external apps. Compared to other tools, it provides comprehensive ticket lifecycle functionalities, creation, collaboration, and resolution, all within Slack channels and DMs, which helps achieve high adoption.
What is the best HR help desk process?
The best HR help desk process is one that combines a centralized system together with automation and AI-powered ticketing to receive service requests from various channels (email, chat, portal). Very important features include self-service knowledge bases that help reduce volume, automated ticket routing, explicit SLA tracking, and data-based optimization that enhance the employee experience and reduce heavy, manual work.
Does this function as a employee ticketing system?
Yes, with most HR ticketing systems, you can give access to your employee's to also create tickets to raise any issue they might be experiencing.
What AI tools does Suptask provide for HR ticket management on Slack?
Suptask employs AI and smart automations to manage HR tickets in Slack. Some primary functions are:
- AI Knowledge and Search: AI recaps solved tickets. When a new question arises, it swiftly directs the team to similar past solutions, ensuring constant, fast responses.
- Smart Ticket Routing: Not just AI, but intelligent automation. Rules can be made that automatically send sensitive tickets to the right HR agent based on keywords (like "payroll" or "benefits"), ensuring secrecy while getting quick routing.
Made in Sweden
Contact
