“Suptask has become an integral part of multiple departments within our organization, and the impact has been transformative.‍The platform has streamlined our ticketing workflow, leading to significant efficiency gains and saving our teams hundreds of hours each month”

Chris Tucker

Director of Strategic Technology

The Best Ticketing Experience for Your Users

Create tickets anywhere in Slack
Users can easily create tickets directly from Direct Messages, Channels, or within the Suptask App - without leaving Slack.

Conversations stay in context and easy to find
‍Responding to tickets is as simple as replying in a Slack thread - no need to learn a new tool. Users can quickly search for tickets using Slack’s built-in search.

Localized and global experience
‍Suptask supports all languages in Slack offering your end-users a truly localized experience at scale.

One Solution for Internal Help Desk & Customer Support

Set up support for any audience
‍Whether you're helping employees internally or supporting external customers, Suptask makes it simple to manage all tickets in one place.

Slack-native for everyone
Users and Agents never have to leave Slack. For those who prefer, a full-featured web view is also available - offering flexibility for every workflow.

Respond to tickets privately
Agents can leave internal comments visible only to other team members directly in Slack - ensuring smooth coordination behind the scenes.

Work across teams
‍Suptask makes it easy to collaborate on tickets with multiple teams. Collaborate in the same channel, escalate between tiered teams or customize your own workflow.

Smart SLA reminders to Never Miss Out on Tickets

Stay updated with automatic summary reminders
‍Users and Agents receive regular overviews of their active tickets, delivered at the interval they choose - keeping everyone informed and in control.

Track performance with SLA goals
‍Define SLA response and resolution time targets for different ticket priorities. Suptask tracks these automatically to help your team meet expectations and stay accountable.

Easily manage approvals and invite teammates
‍Keep work moving by handling approvals directly in tickets. Invite any colleague to follow or contribute - without leaving Slack.

Move and Escalate between teams
‍Escalate or transfer tickets across teams in just a few clicks. Everyone stays aligned, and no context gets lost as tickets are moved between tiers.

Analytics For Smarter Decisions

See the full picture with dashboards
‍Get clear, visual dashboards that show key metrics, performance, and trends across all your tickets - helping you understand where things are going well and where to improve.

Make data-driven decisions with reports
‍Export detailed reports to share with your team, review performance, and make informed decisions together.

Track customer satisfaction
‍Measure the support experience using CSAT (Customer Satisfaction Score) - a simple, trusted way to know how users feel about your service.

Unify Support With Slack, Email and Your Tools

Manage email tickets directly in Slack
‍Receive and respond to support emails without ever leaving Slack. It’s a fully integrated experience that keeps everything in one place.

Keep your systems in sync
‍Suptask supports bi-directional syncing with other ticketing tools and BI platforms - so updates flow both ways and everyone stays on the same page.

Push knowledge where it’s needed
‍Send key ticket information directly to your knowledge base or documentation tools to keep content accurate and helpful.

Customize your integrations, your way
‍Suptask offers a highly flexible integration layer that adapts to your workflows. Tailor the system to fit your organization - not the other way around.

Suptask AI Makes You Work More Efficiently

Route emails automatically to the right team
‍Suptask AI analyzes incoming support emails and sends them to the correct team instantly, saving time and reducing manual triage.

AI powered summary that builds internal knowledge
‍Every ticket is analyzed by Suptask AI to extract the key problem and solution, helping you capture valuable insights and keep your knowledge base fresh - automatically.

Focus on what matters most
‍Get notified about the tickets that need your attention. Suptask AI highlights what’s important so nothing gets missed.

Does Suptask support workflows?

Yes. Suptask is natively integrated to Slack Workflows. This allows you to create workflows where ticketing creation can be a part of the workflow, for example automating ticketing creation from an API call. See our specific page of how Suptask works as a workflow ticketing system.

Can the Suptask Slack app automate ticket creation and assignment?

Yes, the Suptask Slack app can automate both ticket creation and assignment.Ticket Creation: You can set up workflows to automatically create tickets from messages posted in specific Slack channels or by using a designated emoji reaction on any message.Ticket Assignment: Suptask can automatically assign these tickets to agents using rules such as round-robin, to the agent with the fewest open tickets, or to a specific person, ensuring an efficient and balanced workload. Read more.

Does Suptask offer real-time analytics for Slack-based support operations?

Yes, Suptask shows near real-time analytics for your support operations on Slack. You can track key metrics like ticket volume, response times, and resolution rates to monitor team performance.

Does Suptask offer custom SLA tracking within Slack for IT support?

Suptask allows users to devise and execute their tailor-made Service Level Agreement (SLA) policies straight from Slack. You can define the reply and resolution time goal by the ticket's importance level (e.g., Low, High, Critical). Suptask then automatically notifies agents before a deadline is missed and can escalate breached tickets to a manager, ensuring your IT support team meets its targets.