Flexible Pricing for Teams of All Sizes
System Today
How does your pricing work?
Our pricing plans are meant to be a good fit for any team, small and large. Teams who want to start trying it out can use the Free plan while adopting processes, training users and tuning their setup to be ready for conversational ticketing on Slack.
The final price of the paid plans for our help desk services depends on the amount of users who are involved managing, mitigating and solving the tickets. These users are referred to as Agents.
The paid plans charge per Agent. If you have 5 agents that can work to manage and reply on tickets, the total price that Suptask would charge you for would be for those 5 agents.
What are Agents and how do you charge for them?
Users that can work to manage and respond on tickets are referred to as Agents.
An Agent is defined by being a user who have access to a Suptask Inbox, which gives them permission to manage and respond to tickets. As long as a person is joined into an Inbox via the connected Responder, that person will be considered an Agent.
Our help desk software pricing is based on Agents and are counted per unique Slack user which means that a Slack user can exist in several Inboxes but will only be charged as one single Agent.
Read more about how agents are billed.
What limitation does the Free plan have?
The Free plan is limited to max 10 tickets per month. It is intended for smaller teams or teams who are getting started with conversational ticketing on Slack. A perfect way to get your users to start working with Suptask, get time to educate them and tune Suptask to your needs.
Free accounts who exceeds 10 tickets per month will get notified about reaching the limit before any ticket creations will be impacted. Accounts can upgrade their plan at any time to avoid the limitations.
Free accounts have a limited retention period of tickets.
Can I get a free demo for one of the premium plans?
Absolutely. You can contact us to schedule a demo at any time.
Do you offer a Trial of the paid plans?
Yes, you can proceed with a Trial of the Professional plan by signing up from here.
We recommend to get started using the Trial. It is the ideal way to start trying out Suptask in your Slack workspace, get enough time to evaluate the features included and see the value it brings. Once the Trial expires, you will be downgraded to the Free plan automatically.
Reach out to us if you are interested in evaluating and knowing more about the Custom plan. We'll be happy help you.
Do you offer discounts?
Yes, our ticketing and help desk price can come with discounts depending on the plan and the amount of Agents.
Non-Profit Organizations (NPO), Early stage startups and Open-source projects are also eligible for discounts. Please contact us for more information on how we can help
