Help Desk Ticketing System - IT Service Desk Software

Stories from our users

John

Technical IT Support

"We are managing all of our incoming requests in a single Slack channel using Suptask ticketing system. It has made our daily work easier as the communication with users is flawless."

Markus

IT Manager

"Our previous system forced people to an external ticketing system, but conversations about tickets were still happening on Slack. Suptask really was the missing piece for us"

Kevin

System Administrator

"Our organization is all on Slack and we had to deal with tracking messages before. Now we can easily overview and track it with Suptask which works great."

Centralized IT Help Desk ticketing on Slack

Suptask helps managing frequently received support cases from the organization. Making it easy to centralize and scale ticketing, even with a smaller team.

Eliminate scattered requests and consolidate IT tickets from all employees in a platform they already use daily.

A system that scales with your IT and Support departments.

Never lose track of IT issues, from login troubles to hardware malfunctions.

The Most Appreciated Help Desk

Work together with your team and cross-team on resolving submitted tickets.

Embrace team collaboration, ensuring swift resolution of IT and support issues.

Boost IT team efficiency with a helpdesk ticket system experience right where users are.

Easily communicate on tickets as they become a part of conversations in Slack.

Modern Help Desk for Your Needs

Suptask is built with features in mind that is tailored for IT teams inside of Slack.

Safely manage tickets privately or publicly without exposing any sensitive information.

Gain actionable insights into your IT team's efficiency and response times

Ensure IT issues are addressed promptly, adhering to your SLA and KPIs.

Ticketing System in Slack

The unique Help Desk ticketing experience from Suptask helps you gather requests from all different ends, without missing out on any ticket.

Capture tickets from channels, DMs and group chats.

Overview and track your tickets with customizable filters and data fields.

Receive tickets from emails and reply on them in Slack.

Help Desk Analytics

Analyze and measure using industry KPI metrics, to get insight into performance of your ticketing system.

Intelligent AI summarizes your tickets automatically, making it easy to overview and search.

Utilize Service Level Agreements (SLA) that proactively notify your IT team on Slack about pending service requests or overdue tickets.

Monitor your KPIs and performance metrics while respecting your agent business hours.

Features for your IT team that makes a difference

Integrated to Slack

Available in your Slack workspace with the complete ticketing experience.

Private tickets for privacy

Sensitive information can stay safe using private tickets.

Keep all context within the ticket

Tickets are a part of your messages, allowing anyone to easily leave replies without leaving for an external system.

Works with other systems

Unite and integrate with Zendesk, Gitlab or any other system to further optimize your ticketing experience.

Attached files

Include all context in tickets including attached files.

Unlike any other ticketing system

Built for today’s teams and workforces, moving ticketing closer to you and your users.

Help Desk Ticketing System for IT Teams