GitHub Slack Integration - Ticketing by Suptask

Stories from our product builders

Jane

Software Developer

"We faced hurdles managing GitHub issues and pull requests. It felt like a juggling act between GitHub and Slack to organize our work. But, discovering Suptask's GitHub Slack Integration changed everything. It allowed us to monitor GitHub updates in real-time on Slack."

Mark

CTO

"We aimed to smooth out our development processes. Spread out teams across time zones made it trickier. But, connecting GitHub to Slack proved to be pivotal. By setting up specific Slack channels for pull request discussions and code reviews, we have speeded up decisions."

Sarah

Product Manager

"Creating GitHub issues directly from Suptask tickets simplified our tracking process, leading to faster problem-solving between our teams. This integration markedly boosted customer satisfaction by ensuring quicker solutions and enhancing our overall customer support level.

Do you want to learn how it works?

Jump directly to the integration guide
↓

Get Started with Suptask GitHub Slack Integration

No credit card required

Get started for FREE

Key Features of GitHub Slack Integration

Collaborate on Slack

Effectively manage GitHub issues within Suptask to keep all teams informed about the development process.

Streamline the Process

Simplify the workflow by creating GitHub issues directly from Slack.

Customize Issues

Through our GitHub Slack integration, Tailor GitHub issue metadata, including labels and descriptions.

All Information in One Place

Embed relevant information and references to GitHub issues using markdown templates.

Manage Multiple Projects

Integrate with multiple GitHub projects to support various teams and products.

Notifications in Slack

Receive automatic notifications within Slack whenever a new ticket is created.

How to create GitHub support tickets from Slack:

Necessary Steps from GitLab:

1. GitHub Account Information

Get the name of your GitHub account which you can create either as a private account or a company organization.
Point out the GitHub account name (case-sensitive) that there no domain in it. Such as your URL is github.com/acme-inc, your account name should be acme-inc.

2. Access Token

Create a personal access token from your GitHub account by navigating to 'github.com/settings/tokens'
The scope for the token should be set to: repo: Full control of private repositories.
Minimum Scope: ''api''
Store the token securely, as it will be required for the integration setup in Suptask.

Configuring the GitHub Integration in Suptask:

1. Navigate to Integrations

Access the Integrations page within the Suptask web admin interface.

2. Add New Integration

Click on the +GitHub button to create a new GitHub integration.
Give the integration a name and indicate the Suptask ticket forms that will activate the integration once they are submitted. These forms are automatically generated that correspond to the GitHub ticket.

3. Create Credentials

Enter your GitHub username and the access token that you stored.
Note: The GitHub username may differ from the account name.
These credentials can be reused for multiple integrations of the same type.

4. Specify GitHub Account and Repository:

Enter the GitHub account name collected earlier.
You include the exact repository names you want to integrate
(case-sensitive).

5. Assign Default GitLab labels (Optional)

Optionally, add default GitHub labels to the tickets created from Suptask.

6. Activate the Slack GitHub Integration

Complete the setup to activate the integration.

Using the GitHub Slack Integration

1. Access the Agent Responder Channel:

Ensure you are in the Agent Responder channel in Slack.

2. Trigger Integration:

Add the 🌪️ reaction emoji to a ticket message in the channel.
Select the desired integration target from the prompt.

3. Edit Ticket Details:

Using the available placeholders, one can automatically add Suptask ticket information into the GitHub issue.
The 'ticketUrl' placeholder is particularly useful as it links directly to the Suptask ticket in Slack.

Get Started with Suptask

Explore the Suptask GitHub integration and start exploring all the benefits.