GitLab Slack Integration

Stories from our PMs and Engineers

Carl

Engineering Manager

"Suptask's GitLab Slack integration has changed how we work. Handling tasks straight from Slack saves us tons of time. It's smooth, quick, and super easy to use. Our group has never been better aligned!"

Karen

Product Owner

"Integrating Suptask with our Slack channels was a radical shift. We can triage requests in Slack before we send them got GitLab. This certainly increased our efficiency and simplified teamwork immensely!"

Gilbert

Software Engineering Lead

"We've combined Suptask and Slack for our triage process. This has been highly effective. We work together with our Business and Customer Support teams in a dedicated Slack channel which improves our collaboration."

Do you want to learn how it works?

Unified Issue Management

The GitLab Slack Integration move your issue tracking system close to your conversations on Slack with Suptask. Allowing you to easily escalate tickets to GitLab issues including custom descriptions and metadata details.

Gain a unified view of all GitLab issues within Slack.

Collaborate with multiple teams in real-time to triage and resolve issues efficiently between Slack and GitLab.

Facilitate seamless communication and feedback with enhanced collaboration.

Efficient GitLab Issue Handling

Suptask's integration with GitLab streamlines issue handling for all of your teams ranging from Customer Support, Business Units and Engineering.

Organize, triage, and prioritize any reported requests before they are sent to GitLab .

Collaborate on reported cases in a shared Slack channel.

Overview all incoming cases directly in Slack with personalized views.

Real-Time Oversight & Management

Suptask ensures real-time tracking and management of your issues, allowing you to select what you send to GitLab directly from Slack.

Accelerate feedback cycles for faster issue resolution.

Efficiently manage high volumes of issue reports.

Collaborate with your development team to collectively address issues.

Performance Insights and Metrics

Suptask is natively available inside of your Slack workspace, making it easy accessible by all users and teams to submit their requests.

Monitor and evaluate your software development processes with interactive dashboards.

Review key metrics to optimize response times for issue resolution.

Efficiently manage issue requests from multiple teams.

Streamline issue management and workflow automation.

Key Features of our Slack GitLab Integration

Collaborate on Slack

Deal with GitLab issues within Suptask to keep all teams in the loop of the development process.

Streamline the process

Create GitLab issues directly from Slack, streamlining the process.

Customize issues

Customize GitLab issue metadata, including labels and descriptions through our GitLab Slack integration.

All information in one place

Include relevant information and references to the GitLab issue using markdown templates.

Manage multiple projects

Integrate with multiple GitLab projects to support various teams and products.

Notifications direcly in Slack

Get notified automatically, directly within Slack whenever someone creates a ticket for you.

Necessary Steps from GitLab:

1. GitLab Account Information

Ensure that you have the account name of your GitLab account, which can be an organization or a personal account.
Example: For an organization named "acme.inc" with a repository "core" hosted on GitLab, the URL would be ''https://gitlab.com/acme.inc/core.''

2. Access Token

To create an access token from your GitLab account is doable. You can do this by clicking the user link in your profile or by visiting User Account > Preferences > Access Tokens
If creating an access token for a particular project, guarantee that the role is set to the Developer at least.
Minimum Scope: ''api''
Store the token as you will need it for the integration.

Configuring the GitLab Slack Integration in Suptask

1. Navigate to Integrations

Go to the Integrations page within the Suptask web admin interface.

2. Add New Integration

Click on the +GitLab button to create a new GitLab integration.
Provide a name for the integration and specify which Suptask ticket forms will trigger it. Tickets produced as a result of these forms will automatically get a corresponding ticket in GitLab.

3. Create Credentials

Provide the GitLab server URL and the saved access token from step 2.
These credentials can be reused for multiple integrations of the same type.

4. Specify GitLab Account and Repository:

Enter the GitLab name as mentioned in step; ''GitLab Account Information''.
List the exact names of the repositories you want to integrate with (case-sensitive).

5. Assign Default GitLab labels (Optional)

Optionally, you can assign default GitLab labels to the tickets issued from Suptask.

6. Complete the Integration

Complete the setup and finalize the integration.

Using the GitLab Slack Integration

1. Access the Agent Responder Channel:

Ensure you are in the Agent Responder channel in Slack.

2. Trigger Integration:

Add the 🌪️ reaction emoji to a ticket message in the channel.
Select the desired integration target from the prompt.

3. Edit Ticket Details:

You can edit the Description and Title of the issue being sent to GitLab.
The Description field will have a default template which can be customized. Use Suptask ticket placeholders to include relevant ticket information automatically.

Frequently Asked Questions