Ticketing system on Slack

Suptask turns your Slack workspace into the next-generation help desk system, offering the best ticketing experience for your users.

Start using a modern ticketing system on Slack today!

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HUNDREDS OF CUSTOMERS LOVE & TRUST SUPTASK
G2 Crowd Customer Rating5 star rating
Suptask top rating from customers at Capterra
Suptask top rating from customers at GetApp
Suptask product review from Crozdesk
"Suptask have revolutionized how we handle tickets, resulting in significant time savings and improved workflows for our teams. With Suptask we have been able to align tickets closer to our users, with a ticketing experience that feels as a natural part of our daily conversations on Slack."
Chris Morton, Head of Operational Development
The Impact Our Solution Delivers
76%
Faster Response Times
3x
Increase in User Satisfaction
9.8 / 10
NPS Score

The Next Generation Ticketing Help Desk

Internal Helpdesk For Your Teams

Provide your users with the best possible experience when submitting tickets, where they never have to leave Slack.
Learn more:
IT
HR
Sales Ops
Finance
DevOps
Facility Management

External Ticketing to Support Your Customers

Best in class support experience via Email and Slack Connect as your team of Agents never have to leave Slack to manage tickets.  
Learn more:
Customer Support
Customer Success
Agencies
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Understanding a Slack Ticketing System

Suptask Slack create new ticket
Turn Your Slack Workspace to a Ticketing System

Implementing a Slack ticketing system will enable your Slack workspace to become a centralized platform for effectively managing and monitoring support reque­sts. This leads to improved efficiency and collaboration. 

Efficient Management of Tickets

Using a modern ticketing syste­m on Slack allows teams to efficiently manage new tickets, ask for clarification through threade­d conversations, and receive responses directly within the­ platform. This streamlined process promotes faster communication and issue resolution.

Faster Than Traditional
Ticketing Systems

The key participants in a Slack ticketing system are the users who submit the requests and the responding Age­nts who work on resolving the requests. By managing your ticketing help desk system on Slack, you are able to submit, act, and respond faster than any traditional ticketing system.

Empower Your Communication and Collaboration

Improve collaboration across your teams and empower communication as Slack boosts your productivity with a native ticketing system.

  • Centralizes communication and collaboration - users never have to leave Slack to submit, reply or manage tickets.
  • Enables smoother cooperation across various departments and teams.
  • Ensure sensitive information stay safe between trusted parties using Private tickets.
Faster resolution times among your teams
Slack ticketing dashboard

Streamlining Support with Slack Ticketing Systems

Teams can e­nhance the customer e­xperience by promptly and accurate­ly addressing inquiries, bene­fiting both customers and Slack users within the organization.

  • Provide a centralized platform for ticket tracking and management inside of Slack.
  • Easy onboarding and integration onto any organization size - from small teams to a larger enterprises.
  • Integrate a ticketing system where your users are already working together - on Slack.

Improved Response Times and Satisfaction Rates

With easier access to submit tickets, and faster turnaround on replies, users and customers will benefit of a Slack ticketing system.

  • Achieve faster responses and resolution times on your tickets.
  • Powered by AI to optimize efficiency for both Agents and users.
  • Increased customer satisfaction with faster turnaround times on cases.
Suptask: Slack ticketing software

The Best Ticketing System for Your Team

Suptask's Slack ticketing system is the best choice for your team and your organization.

  • The modern ticketing solution that seamlessly inte­grates with your Slack workspace.
  • Easily submit, handle, and respond to tickets dire­ctly within Slack, effectively transforming your conve­rsations into a comprehensive ticke­ting system.
  • Expe­rience enhance­d collaboration, easier access to accurate­ answers, and improved customer satisfaction rates.
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Suptask's Slack ticketing system

Customizing and Configuring Your Slack Ticketing System

Set up your own ticketing workflows
Resolve issues faster using your conversations
Customize ticketing to your needs

Overview and Report in a Slack Ticketing System

The importance of tracking and monitoring
Identifying critical areas for optimal performance
Ticketing performance metrics
Overview of your IT Help Desk system and tickets

Integrations for Your workflows

JIRA

Work together and triage requests and potential bugs with Suptask and escalate to JIRA.

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GitHub

Triage requests together with Suptask in Slack and escalate to GitHub

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Zendesk

Escalate, collaborate and reference tickets from Zendesk to other teams using Suptask

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GitLab

Triage requests together with Suptask in Slack and escalate to GitLab

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...or select one of our 300+ integrations

Contact us to learn more about our integrations and how we can support you with custom integrations against your favorite system.

Frequently Asked Questions

Can you use Slack as a ticketing system?
How does Suptask compare to traditional ticketing systems?
Does Suptask support workflows?
What teams are Suptask built for?
What are the best practices to get started with a Slack ticketing system?
Get Started with Suptask
No credit card required
Get started for FREE
G2 Crowd Customer Rating5 star rating
Suptask top rating from customers at Capterra
Suptask top rating from customers at GetApp
Suptask product review from Crozdesk
Suptask - Team-to-team ticketing system natively on Slack | Product Hunt
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