Suptask turns your Slack workspace into the next-generation help desk & support system, offering the best ticketing experience for your users.
Never lose track of a request again.
Start using a modern ticketing system on Slack today!
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A Slack ticketing system is help desk and service desk software that integrates with Slack. It allows teams from support, HR, and development to finance and marketing to create, track, and resolve requests all within their workspace. It centralizes tasks, provides real-time updates, and streamlines collaboration, ensuring faster resolutions and clear accountability.
Yes, Slack can be used as a ticketing system by integrating dedicated ticketing apps or solutions like Suptask within Slack. This allows teams to create, track, and manage requests all in one place. This setup centralizes tasks, ensures real-time updates, and streamlines collaboration for faster resolutions and improved accountability.
Using Slack as your help desk, your messages can turn into tickets, so you never have to leave Slack to manage your tickets.
Suptask is natively integrated into your Slack workspace and allows you to overview tickets and manage tickets throughout their lifecycle without leaving Slack.
With Suptask, you do not have to go into a separate traditional ticketing system with processes that do not fit your workflow. Suptask is adapted to how you and your colleagues work.
Users get the best experience with a low entry-level to start submitting tickets and reply to their tickets in Slack as quickly as with a normal conversation.
Yes. Suptask is natively integrated to Slack Workflows. This allows you to create workflows where ticketing creation can be a part of the workflow, for example automating ticketing creation from an API call. See our specific page of how Suptask works as a workflow ticketing system.
Suptask is built as a solution that works for any team.
We have proven examples across many organizations where teams such as IT, Product, Engineering, Finance / Billing, Revenue Operations, Sales Operations, and HR are using Suptask to improve their ticketing experience on Slack.
To launch a ticketing system in Slack, consider the following:
Yes, the Suptask Slack app can automate both ticket creation and assignment.
You can use a help desk like Suptask directly within Slack to turn conversations into trackable tickets and resolve issues faster.
To use Slack as a help desk, simply ask for help in a designated channel (e.g., #support) or add an emoji to any message. This automatically creates a ticket, assigns it to the right agent, and lets everyone track the progress in a dedicated thread. All communication, from request to resolution, happens without ever leaving Slack.
Use a ticketing system like Suptask to manage support requests in Slack and organize them in one place.
Centralize Requests: Set up designated channels where the users can post their requests. It helps to keep track of all incoming questions easily.
Convert Messages to Tickets: Convert Slack messages into formal tickets with just a click. This ensures that all requests are logged and checked properly.
Collaborate in Threads: Each ticket should have its own thread for communication with users. This helps to keep the main channel clean and tidy.
Automate and Resolve: Set up workflows to assign tickets to the right agents and close them automatically when resolved.
Read this article on using Slack for customer support for more information and tips.
You are able to control tickets without leaving Slack. The set-up requires no knowledge of coding. Here's the procedure.
You can create tickets from Slack from any conversation with these two easy ways:
Yes, Suptask shows near real-time analytics for your support operations on Slack. You can track key metrics like ticket volume, response times, and resolution rates to monitor team performance.
Suptask allows users to devise and execute their tailor-made Service Level Agreement (SLA) policies straight from Slack. You can define the reply and resolution time goal by the ticket's importance level (e.g., Low, High, Critical). Suptask then automatically notifies agents before a deadline is missed and can escalate breached tickets to a manager, ensuring your IT support team meets its targets.
