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Alternative to Zoho for Productive Teams
Try a modern alternative to Zoho and utilize all its capabilities to support customer support, HR, marketing, DevOps, and others to make request management processes more effective. Manage tickets on the web, Slack, email, or use one of our 300 integrations.
HUNDREDS OF CUSTOMERS LOVE & TRUST SUPTASK
How We Standout as a Zoho Alternative
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Compare Suptask to Zoho
Suptask
Zoho
For Users who submits tickets
Primary use case
Built around Slack for internal help desk and external ticketing, with superb user experience for users requesting tickets.
Customer Support
Best For
Teams that are building a modern ticketing around Slack, for both internal helpdesk such as IT & HR, as well as Customer Support
Small to mid-sized businesses, multi-channel support
Omnichannel Support
Slack, Web (integrations), Email + additional channels via integrations
Email, Chat, Social Media, Phone
Slack Integration Level
⭐⭐⭐⭐⭐
Fully integrated and Slack-native
Fully integrated and Slack-native
⭐
Very basic notifications
Very basic notifications
Create Tickets and Reply in Slack
Overview and Manage Tickets in Slack
Ticket Notifications in Slack
Summary of Tickets in Slack
AI Assistant in Slack
Personal Ticket Summary Reminders
Yes, configurable
Ticket Collaboration with Many Teams
Yes, native in Slack
Support Customers via External Connections in Slack
Yes, with a unique ticket dashboard for customers
Overview and Tracking
Yes, available on both Web and Slack
Web only
SLA & Performance
Yes, configurable and customizable
Mobile App
Yes, fully capable via the Slack App
Limited capabilities
Integrations
300+ integrations with native and custom options
Limited
Automations & Workflows
Yes, plus integrations with Slack Workflows
Web-based
Analytics
Yes, with built-in and custom dashboards
Pre-built & custom dashboards
Reporting
Yes, extendable via API
Pre-built
Performance
Lightweight and fast
Can be slow, especially with large datasets
Self-hosting
Cloud / SaaS only
Cloud only
Ease of Use
⭐⭐⭐⭐⭐
Super intuitive, Slack-first UX
Super intuitive, Slack-first UX
⭐⭐⭐
Moderate
Moderate
Multiple Forms Per Inbox
Yes, unlimited
Limited
Customizable Forms & Fields
Limited
CRM integrations
Yes, via integrations
Only with Zoho CRM
Knowledge Base
Yes, via integrations
APIs
Yes, including management and export APIs
Yes, limited
Pricing
Competitive with simple pricing
Tiered pricing with limited options
Features of our Zoho Alternative
Slack-First Ticketing
Suptask work is done directly in Slack, as the tool turns the chat into tickets without logging into the web view itself. The team can manage all processes without switching apps, which saves time looking up tickets and asking for unclear information.
Unified Platform for All Teams
Assistance is given on one platform for every request. Some use cases include customer support ticketing, HR, maintenance, marketing, IT requests, and software development.
Quick & Easy Onboarding
Beginners will become proficient enough to work in this system in as few minutes as possible. The time taken for onboarding and getting workers started is very short, and staff satisfaction is maintained high.
Conversational Collaboration
Employees within the organization can discuss related subjects all the time and share information quickly.
Robust Integrations & Automation
If agents are manually handling tickets, there will still be hitches with human input errors. Use our built-in automation, which helps to bridge the gap so you can manage and collaborate more seamlessly without human input.
Synchronized on multiple platforms
Create and respond to tickets from email, web, and Slack, all synchronized and efficient to make your workflows easier.
Integrations for Your workflows
Frequently Asked Questions
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