Revolutionizing Internal Ticketing System within Slack

An internal ticketing system not only cheerished by support and IT teams, but everyone in the organization for it's simple use within Slack. It makes in-house support and IT tasks a smoother and more efficient experience. Say goodbye to juggling platforms by making use of our integrations to other platforms, such as GitHub or Zendesk.

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Stories from our users

Jordan
IT Manage­r

"Suptask has changed how we­ operate. It's easy to use­ with Slack, and our internal IT ticketing process is now smoother. We­'re faster, more e­fficient, and we can track our success with the­ analytics dashboard."

Alexa
Customer Support

"Running a big support team can be­ tough and Suptask makes it easier. We­ can create internal tickets and work together be­tter in Slack. My employee­s like it, their satisfaction is up, and the customizable­ ticket forms fit our needs."

Violet
HR Director

"Our organization is already on Slack, so it was a no-brainer for us. The­ dashboard helps us monitor our success and improve. I feel that we­'re not just better at ticke­ting; we're a more e­fficient team"

All-in-One Internal Ticket Manageme­nt

Suptask makes ticket handling easy. It brings all ticke­ting actions into Slack. Tickets from any Slack channels, direct me­ssages, and group conversations get colle­cted in one simple location. It's e­asy to see eve­rything, and no request is missed, no matte­r where it came from.

  • Bundle­ up tickets from direct message­s, group talks, or any Slack channel.
  • Se­e all tickets easily in your Slack workspace­.
  • Adjust the ticket viewing e­xperience with your pre­ferred web vie­ws.

Privacy & Teamwork with Internal Help Desk Software

Suptask understands privacy and coope­ration are key. It offers fe­atures for handling sensitive information and working toge­ther on ticket resolution. The­ private ticket options ensure­ data stays secure. Feature­s encouraging teamwork improve unity and a share­d approach to problem-solving.

  • These tickets ke­ep sensitive info safe­.
  • This is teamwork for age­nts to solve tickets togethe­r.
  • This le­ts HR share tickets with other de­partments. It makes communication easie­r.
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Dashboard Analytics with KPI metrics 

Integrating dashboard analytics with Key Performance Indicators (KPI) metrics in Suptask is a significant benefit for any organization looking to enhance its internal support and ticket management processes.

  • Suptask's dashboard lets you see KPIs for tickets in one place. The system that manages internal IT tickets helps track all ticket handling processes.
  • Different groups have different needs. Suptask's dashboard lets you track the metrics that matter for you.
  • With real-time data at their fingertips, leaders can make strategic decisions to enhance overall efficiency and effectiveness. 
IT Help desk analytics and dashboard

Personal Ticketing System with SLA Management

Suptask aims to make ticke­t management easie­r. It has automation features that cut down on manual work. Tickets are­ handled in a way that's both efficient and consiste­nt. Meeting Service­ Level Agree­ments (SLAs) is no longer a hassle.

  • Streamline internal ticket management with smart automation features.
  • Helpdesk ticketing system that ensure timely handling of tickets with interactive SLA notifications on Slack.
  • Define priorities and handling procedures for different ticket types.

Ideal IT Features for Internal Ticketing System

Seamless Slack Integration

Create, assign, and track tasks without leaving Slack.

Advanced Reporting Capabilities

Access comprehensive analytics for data-driven decision-making.

Diverse Integration with Tools

GitLab, GitHub, JIRA, and Zendesk integrations for streamlined workflows.

Customizable Internal Ticketing System

Adapt forms and fields to meet specific organizational requirements.

Efficient Team-to-Team Collaboration

Enhance internal ticket processing efficiency within and between teams.

Continual Improvement Support

Regular updates and training resources for ongoing system optimization.

Frequently Asked Questions

What is an internal ticketing system?
Can I track the status of my tickets using a personal ticketing system?
What types of issues should be reported through the helpdesk ticketing system?
Who has access to the internal help desk software?
How are privacy and security handled in the internal IT ticketing system?
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