Internal IT Help Desk Ticketing System

Revolutionizing Internal Ticketing System within Slack

An internal ticketing system not only cheerished by support and IT teams, but everyone in the organization for it's simple use within Slack. It makes in-house support and IT tasks a smoother and more efficient experience. Say goodbye to juggling platforms by making use of our integrations to other platforms, such as GitHub or Zendesk.

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Stories from our users

Jordan

IT Manager

"Suptask has changed how we operate. It's easy to use with Slack, and our internal IT ticketing process is now smoother. We're faster, more efficient, and we can track our success with the analytics dashboard."

Alexa

Customer Support

"Running a big support team can be tough and Suptask makes it easier. We can create internal tickets and work together better in Slack. My employees like it, their satisfaction is up, and the customizable ticket forms fit our needs."

Violet

HR Director

"Our organization is already on Slack, so it was a no-brainer for us. The dashboard helps us monitor our success and improve. I feel that we're not just better at ticketing; we're a more efficient team"

All-in-One Internal Ticket Management

Suptask makes ticket handling easy. It brings all ticketing actions into Slack. Tickets from any Slack channels, direct messages, and group conversations get collected in one simple location. It's easy to see everything, and no request is missed, no matter where it came from.

Bundle up tickets from direct messages, group talks, or any Slack channel.

See all tickets easily in your Slack workspace.

Adjust the ticket viewing experience with your preferred web views.

Privacy & Teamwork with Internal Help Desk Software

Suptask understands privacy and cooperation are key. It offers features for handling sensitive information and working together on ticket resolution. The private ticket options ensure data stays secure. Features encouraging teamwork improve unity and a shared approach to problem-solving.

These tickets keep sensitive info safe.

This is teamwork for agents to solve tickets together.

This lets HR share tickets with other departments. It makes communication easier.

Dashboard Analytics with KPI metrics

Integrating dashboard analytics with Key Performance Indicators (KPI) metrics in Suptask is a significant benefit for any organization looking to enhance its internal support and ticket management processes.

Suptask's dashboard lets you see KPIs for tickets in one place. The system that manages internal IT tickets helps track all ticket handling processes.

Different groups have different needs. Suptask's dashboard lets you track the metrics that matter for you.

With real-time data at their fingertips, leaders can make strategic decisions to enhance overall efficiency and effectiveness.

Personal Ticketing System with SLA Management

Suptask aims to make ticket management easier. It has automation features that cut down on manual work. Tickets are handled in a way that's both efficient and consistent. Meeting Service Level Agreements (SLAs) is no longer a hassle.

Streamline internal ticket management with smart automation features.

Helpdesk ticketing system that ensure timely handling of tickets with interactive SLA notifications on Slack.

Define priorities and handling procedures for different ticket types.

Ideal IT Features for Internal Ticketing System