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Suptask empowers you to optimize your workflows beyond simple ticket management. By integrating with Intercom, Suptask allows you to create and manage tickets directly within Intercom, facilitating seamless collaboration between your support teams on Intercom and other teams on Slack.
Log, follow, and sort out IT problems right on your most-used communication tool.
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Make service requests easy and automate everyday tasks right within Slack.
Use smart analytics for informed decisions on Slack
Better team communication and work with ticketing through Slack.
When a support agent identifies an issue in Intercom, they can create a ticket in Suptask directly from the Intercom interface. This ticket is automatically linked to the corresponding Intercom conversation.
If the issue requires input from another team, the agent can escalate the ticket to Suptask in Slack. This action generates an internal reference in Intercom with the Suptask ticket ID and a direct link for easy access.
The escalated ticket appears in the designated Slack channel, where the relevant team members can discuss and resolve the issue. All conversations and updates are tracked in Suptask, ensuring full visibility and accountability.
Agents can link new Intercom tickets to existing escalated tickets in Suptask, maintaining continuity and context. This feature is particularly useful for managing recurring issues or ongoing projects.
Suptask provides an overview of which customers are affected by specific issues, allowing your team to prioritize and address them effectively. This visibility helps improve customer satisfaction by ensuring timely and relevant responses.
Stay informed with instant updates in Slack when new tickets are created or escalated from Intercom. Monitor SLAs to ensure timely resolutions and maintain high customer satisfaction levels.
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