Gmail Slack Integration - Ticketing System

Integrating your Gmail account with Suptask can streamline your workflow by allowing you to manage customer support directly within Slack. Transform your Gmail into an efficient ticketing system to handle customer queries, team assignments, and request management with ease by sending ticket from Gmail to Slack.

Get started for FREE

Stories from our users

Lisa
Marketing Coordinator

"The integration of Gmail with Slack using Suptask has streamlined our marketing team's workflow. Previously, we were juggling emails and Slack messages separately, but now every Gmail communication is integrated into Slack"

Natalie
Sales Manager

"As a sales manager, it's crucial to stay on top of customer inquiries and lead communications. With Suptask's Gmail-Slack integration, every email from Gmail is directly imported into Slack. This integration has allowed my team to respond to potential clients faster and more efficiently"

Samantha
HR Director

"The Suptask integration between Gmail and Slack has been a significant upgrade for our team. We can now handle job applications through tickets by sending them from Gmail to Slack to improve internal communications more effectively."

Do you want to learn how it works?

Jump directly to the integration guide
↓

Enhanced Gmail Help Desk Capabilities

Log, follow, and sort out IT problems right on your most-used communication tool.

  • Convert Gmail emails into tickets - Streamline support by replying directly within Gmail or forward it to Slack.
  • Emails can be sent to a private channel - For sensitive information or a public channel for team-wide visibility.
  • Centralize all customer interactions within Slack - Easily send tickets to Slack or from Slack into Gmail replies using Suptask.

Intelligent Gmail Ticket Management

Make service requests easy and automate everyday tasks right within Slack.

  • Automatic ticket assignment - Suptask’s intelligent algorithms ensure Gmail tickets are directed to the right agent, minimizing manual sorting.
  • Receive direct messages in Slack - For new tickets created from Gmail emails, ensuring agents are promptly notified.
  • Integrate with JIRA and Zendesk - Assign tasks across platforms from within Gmail, simplifying your workflow.
Get Started with Suptask
No credit card required
Get started for FREE

Optimized SLA Adherence for Gmail Tickets

Use smart analytics for informed decisions on Slack

  • Interactive SLA monitoring - Ensure every Gmail ticket meets your response and resolution benchmarks.
  • Real-time notifications - Stay ahead of SLA deadlines with instant alerts for approaching or missed deadlines.
  • Flexible SLA parameters - With our Gmail ticketing system integration you can customize SLAs for different customer segments or service tiers.
IT Help desk analytics and dashboard

Gmail Ticketing System on Slack

Better team communication and work with ticketing through Slack.

  • Customizable ticket categories - Prioritize and categorize Gmail tickets based on urgency and topic. Agents can send a new message directly from Slack when handling a ticket.
  • Direct Gmail integration - Assign and manage tickets within , making task distribution straightforward. Use the dropdown menu to update the status of a ticket within Gmail.
  • Track ticket progress - Integrated tracking features provide visibility from ticket creation to resolution, all within Gmail.

Suptask's Gmail Ticketing Integration - Key Features

Unified Ticket Reception

Receive and manage tickets from a unified Gmail inbox, enhancing team collaboration and response times.

Advanced Dashboard Analytics

Monitor your team's performance with comprehensive analytics, including key performance indicators and email reports.

Email-to-Gmail Ticketing

Extend ticketing beyond Gmail with the ability to convert emails into tickets, ensuring no customer query is overlooked.

Privacy & Customization

Ensure sensitive information remains confidential with private tickets and customizable forms tailored to your needs.

Seamless Integrations

Integrate with platforms like GitLab, GitHub, JIRA, and Zendesk to streamline communication and workflow.

Approvals and Followers

Improve ticket management with approval workflows and the ability to add followers for enhanced transparency and teamwork.

Integrating Gmail Ticketing to Slack:
Step-by-Step

1. Configure Gmail in Google Workspace Admin Panel

- Open the Workspace Admin panel
- Navigate to Apps
- Select Google Workspace
- Choose the Gmail app
- Go to Default routing

2. Create a New Routing Rule

Click on Add Another Rule to set up a new routing rule.

3. Set Up Routing Rule Fields

- Enter the local email address to apply the rule to.
- Ensure "Perform this action on non-recognized and recognized addresses" is selected.

How It Works

Frequently Asked Questions

Do I need any special permissions to set up the Gmail integration through my Gmail account?
Can I customize how tickets are created from Gmail in Slack?
How are emails converted into tickets in Slack? 
Can I reply to emails directly from Slack? 
Can I customize the appearance of forwarded emails in Slack?
How do I set up Slack notifications for incoming Gmail emails?
Get Started with Suptask
No credit card required
Get started for FREE
G2 Crowd Customer Rating5 star rating
Suptask top rating from customers at Capterra
Suptask top rating from customers at GetApp
Suptask product review from Crozdesk
Suptask - Team-to-team ticketing system natively on Slack | Product Hunt
Trust
Privacy PolicyTerms & ConditionsSecurity
Ticketing
SalesOpsMarketing TicketingBug Tracking
Resources
BlogIntegrationsCareers
Made in Stockholm
Made in Stockholm
Reach out to us and say Hellohello@suptask.com
Follow us on LinkedInFollow us on TwitterGet Suptask on the Slack App DirectoryGet Suptask on Slack App Directory
© Suptask - 2024