Suptask - Help Desk Pricing

FAQ About Help Desk Pricing

I want to know more about your pricing plans

Our pricing plans are meant to be a good fit for any team, small and large. Teams who want to start trying it out can use the Free plan while adopting processes, training users and tuning their setup to be ready for conversational ticketing on Slack.

The final price of the paid plans for our help desk services depends on the amount of users who are involved remediating, mitigating and solving the tickets. These users are often referred to as Agents.

The paid plans charge per agent, per month. If you have 5 agents that can work to remediate tickets in the responder channel, the total price that Suptask would charge you for would be for those 5 agents.

What are Agents and how do you charge for them?

Users that can work to manage and respond on tickets are referred to as Agents.

An Agent is defined by being a Slack user who have joined the Responder channel, which gives them permission to manage and respond to tickets. As long as a person is joined into a channel that is used as a Responder channel by Ticket Forms, that person will be considered an Agent. Our help desk software pricing is based on Agents and are counted per unique Slack user which means that a Slack user can exist in several responder channels but will only be charged as one single Agent.

Read more about how agents are billed.

What limitation does the Free plan have? *

The Free plan is limited to max 10 tickets per month. It is intended for smaller teams or teams who are getting started with conversational ticketing on Slack. A perfect way to get your users to start working with Suptask, get time to educate them and tune Suptask to your needs.

Free accounts who exceeds 10 tickets per month will get notified about reaching the limit before any ticket creations will be impacted. Accounts can upgrade their plan at any time to avoid the limitations.

Free accounts have a limited retention period of tickets.

Can I get a free demo for one of the premium plans?

Absolutely. You can contact us to schedule a demo at any time.

Do you offer a Trial of the paid plans?

We recommend to get started using the Free plan. It is the ideal way to start trying out Suptask in your Slack workspace, get enough time to evaluate the features included and see the value it brings.

Reach out to us if you are interested in evaluating and knowing more about the Professional or the Custom plan. We'll be happy help you.

How long is the AI Assistant available for all plans?

The AI Assistant helps summarise and conclude all your ticket automatically. It is available for all plans until June 2024 when it will become a part of a paid plan.

Do you offer discounts?

Yes, our ticketing and help desk price can have discunts depending on the plan and the amount of Agents.

Non-Profit Organizations (NPO) and Open-source projects are also eligible for discounts. Please contact us for more information on how we can help

What are the help desk software costs I need to know about?

At Suptask, you only need to care about two thing; the plan (Free, Light, Professional) and the amount of users on your plan, since you pay per user.