Meet Your Halp Alternative: Better, Faster, Smarter

How we can help Your team

Suptask as a Halp alternative, Slack create new ticket

Your users can create tickets from any Slack corner. Making a ticket from a Direct Message or any channel is simple. Your Agents can then manage the tickets in Slack to quickly solve issues to increase customer satisfaction.
‍_{#HalpAlternative}

Ticket Handling for All Teams

Streamline cases arriving at your teams, where users can send tickets directly via Slack channels. Funtions as both a Help desk software or service desk. Join with your team of Agents to oversee and reply to tickets within Slack.
_{#IT #HR #Finance #RevOps #DevOps etc.}

Problem Sorting & Product Feedback Management

Establish a common channel for collaboration on reported issues and customer feedback. Multiple teams can work together efficiently by sorting out tickets and evaluating product feedback.
_{#Engineering #Product #Support #CSM #BizDev etc.}

Suptask

Halp & Atlassian Assist

For Users who submits tickets

Create a ticket from anywhere in Slack

Private Ticketing

Create tickets in Direct Messages

Create tickets on behalf of users

Create tickets from any message

Create a ticket from App home

Create a ticket using emoji

Create a ticket From Email

Slack notifications on ticket updates

Slack search for ticket and ticket information

File attachments in Tickets

reply in ticket message thread

Auto create tickets from messages

Work in any channel - public or Private

AI Assistant

filter and overview tickets in Slack

Personalized ticket views

Personal ticket summary reminders

For Agents who responds to tickets

Manage and reply on tickets natively in Slack (no web required)

Private responder Slack channel

Reply in Slack Ticket Threads

Private Comments and Public replies in Slack

Slack native ticket updates

Slack Search for tickets and ticket information

Triage channels

Overview and manage tickets in Slack

Focus with Personalized views

Customized overview with columns and Filters

Multiple teams with Inboxes / Queues

Followers on tickets

Custom Forms

Custom fields reusable across forms

Agent summary ticket reminders

Agent reminders of Unassigned tickets

AI Agent Assistant

Move tickets

Advanced ticketing

Approvals

Custom Statuses

Custom Ticket routing and Workflow

Multiple ticket Stages

Conditional logic

API

Analytics

Dashboard

Custom dashboards

Reports

Exports

KPIs

SLAs

Integrations

Gitlab & GitHub

ZenDesk

JIRA

300+ Custom Integrations

Security

SOC2 & ISO27001

Custom Security Reviews

Ticket compliance for Audits

Roles and Permissions

Support

Private Slack Support channel

Automatic onboarding

Workflow Build assistant

Customer Success Manager

Transform Your Team's Efficiency with Suptask's Dynamic Features

Ticket Reception Centralized in Slack

Suptask allows users to get tickets from any Slack channel, direct messages, or chat. This promises a unified and approachable ticketing system, upping the convenience factor for employees when reporting problems.

Secure, Private Tickets for Confidential Details

Handling private tickets is key for keeping sensitive info secure. Suptask provides options for private ticketing, assuring customers that such data stays safe and confidential.

Custom Ticket Formats and Areas

Having the option to adjust ticket formats and areas to fit certain requirements gives way to collecting more accurate data. It enhances issue sorting and betters the ticketing review process overall.

Dashboard Data and KPI Measures

Suptask’s dashboard platform delivers essential data and KPI measures. It uncovers how the team is performing and current trends in ticketing. Information like this aids decision making and boosts support plans.

Flexibility Through the Company

Suptask can handle companies of all sizes. Its flexibility allows it to scale and grow along with your company, ensuring that it will continue to be useful in the long run.

Connect with Key Platforms

Suptask can connect with platforms and tools like GitLab, GitHub, JIRA, and Zendesk. It offers a smooth experience and extra functionality, making it adaptable for various needs.