How does Suptask compare to traditional ticketing systems?

Suptask is natively integrated into your Slack workspace and allows you to view and manage tickets throughout their entire lifecycle without leaving Slack. Unlike many traditional ticketing systems, Suptask adapts to how you and your colleagues already work in Slack—no separate portals or disconnected processes. This provides a low barrier for users to start submitting tickets and to reply quickly, just like a normal Slack conversation.

Does Suptask support workflows?

Yes. Suptask is natively integrated into Slack Workflows. This means you can create workflows where ticket creation is automated—like submitting tickets from an API call—or any other process that benefits from fully integrated request management.

What are the best practices to get started with a Slack ticketing system?

To fully reap the benefits of a Slack ticketing system, it's crucial to follow best practices such as ensuring visibility, accountability, automation, and implementing effective workflows. By adopting these practices and streamlining your request management processes, your team can effectively handle inquiries, improve workflow efficiency, and enhance overall satisfaction. Below are a few recommendations on how to get started with Suptask and a ticketing system on Slack: Ensuring Visibility and Accountability • Use dedicated channels for handling support tickets. • Identify who should act as an Agent to help resolve submitted tickets. • Prompt resolution and adequate customer support are ensured by clearly assigned Agents. • Agents can be assigned manually or automatically. • Define relevant metrics (KPIs) to track performance. When you implement these fundamentals, your Slack workspace naturally becomes a more cohesive and efficient hub for all ticket-related communication and resolution.

Slack Ticketing System ★ Help Desk for Slack

Q: What is a Slack ticketing system?

A Slack ticketing system is help desk software that integrates with Slack. It allows teams—from support, HR, and development to finance and marketing—to create, track, and resolve requests all within their workspace. It centralizes tasks, provides real-time updates, and streamlines collaboration, ensuring faster resolutions and clear accountability.

Q: What teams are Suptask built for?

Suptask is designed for any team that wants to improve internal and external requests. We have proven examples across many organizations where teams such as IT, Product, Engineering, Finance/Billing, Revenue Operations, Sales Operations, and HR are using Suptask to streamline their request and ticketing processes directly in Slack.

"Suptask has helped us create a seamless, best-in-class ticketing experience for our end users. By integrating across multiple workspaces, it has streamlined our workflows and empowered our entire organization."

Chris Tucker

Director of Strategic Technology

A Smarter Slack
Ticketing System

Transform Slack Into Your Ticketing System

No extra tools needed - your Slack workspace becomes a fully functional ticketing system. Submit, manage, and track tickets all in one familiar place, streamlining team operations.
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Effortless Onboarding and Easy Ticketing

Get up and running in minutes with zero learning curve. Users can effortlessly create tickets directly from Slack messages, making it simple to onboard your team and provide an intuitive ticketing experience from day one.

Smarter Conversational Help Desk

Break free from outdated ticketing systems. Collaborate effortlessly between users and teams with a ticketing system in Slack, and resolve issues seamlessly - all powered by conversational ticketing.

Streamlined Communication And Support

Suptask integrates into your daily operations, enhancing team productivity and project transparency.

Faster resolution times among your teams

Empower Your Communication and Collaboration

Centralizes communication and collaboration - users never have to leave Slack to submit, reply or manage tickets.

Enables smoother cooperation across various departments, teams and customers.

Ensure sensitive information stay safe between trusted parties using Private tickets.

Streamlining Support with Slack Ticketing Systems

Provide a centralized platform for ticket tracking inside of Slack.

Easy onboarding and integration onto any organization size - from small teams to larger enterprises.

Integrate a ticketing system where your teams are already working together - on Slack.

The Impact Our Solution Delivers

76%

Faster Response Times

3x

Increase in User Satisfaction

9.8 / 10

Average NPS Score

The Next Generation Ticketing Help Desk

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Internal Helpdesk For Your Teams

Provide your users with the best possible ticket experience where they never have to leave Slack.

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External Ticketing to Support Your Customers

Support your customers via Slack, Email and APIs as your team of Agents never have to leave Slack to manage tickets.

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Customer Support

Customer Success

Agencies

Integrate Your Ticketing Workflow with 300+ Integrations

Explore All Integrations

Boost Efficiency with Seamless Integrations

Connect your ticketing system to fetch or push information across other platforms, keeping data automatically up-to-date. Empower your team with a streamlined workflow and a smoother ticketing experience.

Connect to the System of your Choice

Leverage Suptask’s 300+ integrations to seamlessly connect your ticketing system with HRIS, CRMs, BI tools, issue trackers, and other ticketing platforms. Streamline your workflows with the tools that matter most to your business.

Custom Integrations That Work with Any API

Build custom integrations with the API of your choice for a flexible ticketing system tailored to your workflow. Leverage both Webhooks and REST APIs to create a powerful and customized ticketing experience.

Suptask is Made For Your Users

Improved Response Times and Satisfaction Rates

IT support in Slack achieves faster responses and resolution times on your tickets and support requests.

Powered by AI to optimize efficiency for both Agents and users.

Increased customer satisfaction with faster turnaround times on cases.

The Best Ticketing System for Your Team

The modern ticketing solution that seamlessly integrates with your Slack workspace.

Easily submit, handle, and respond to tickets directly within Slack, effectively transforming your conversations into a comprehensive ticketing system.

Experience enhanced collaboration, easier access to accurate answers, and improved customer satisfaction rates.

Customize To Your Needs.
Analyze With Flexibility.

Customize Suptask to your needs and analyze all vital metrics easily.

Overview of your IT Help Desk system and tickets

What our customers say about us...

30+ Reviews

"We are managing all of our incoming requests in a single Slack channel using Suptask ticketing system. It has made our daily work easier as the communication with users is flawless."

John, IT Support

"Easy to manage, easy to handle, and delegate. Slack sometimes doesn't work the way I would like, but obviously, that isn't on their table. It's manageable, practical, and saves us time."

Dan, CEO

"Suptask delivers an exceptional user experience, making it effortless for employees to submit tickets to our team."

Billy, HR Director

"Integrating Suptask into our Slack channels has made our customer support process incredibly efficient. We support all our customers via Slack Connect and can easily track all the tickets in Suptask."

Customer Support Agent

"Works great, easy to use and very responsive team.
One of the best customer supports I've experienced, and easy to use"

Mid-size company user

"Excellence in support. The possibility of getting tickets information with easy access and creation throughout all channels that we admin."

Diogo, Business Operations

"Easy to implement and use, and customer support has been phenomenal. When I encountered a small bug, I contacted customer support through the chat. They quickly connected to the dev team and a fix was rolled out within less than an hour. Very impressive"

Large-size company user

"I have always appreciated the ease at which we can introduce new people to Suptask. It provides us with good overview of ongoing issues and helps us prioritize them. New features are added continuously and the user experience get's better every time."

Tomasz, Delivery Lead

"I've been using Suptask for a while now, and it has completely transformed the way our tech team manages tasks related to internal support channel. This tool has proven to be a game-changer in terms of organization and productivity."

Michal O, Lead Engineer

"We were delighted to see the positive impact from implementing Suptask for our organization, where we saw a significant improvement on the user satisfaction score and how it boosted the overall collaboration between our teams."

Darron, Programme Manager

"Great user-friendly interface which simplifies task management, it is flexible and easy to configure. Our tech team is using it on a daily basis so that we could easily track all ongoing cases as well as always have access to previous related tickets."

Mihail L, Head of Security

"Its user-friendly interface has turned task tracking into a seamless part of my daily work, proving invaluable in both task management and streamlining customer support responses."

Mid-size company user

"It has increased efficiency in creating and managing tickets. Suptask makes all tasks at hand when we do our daily standup and helps us speed up inter-team communication."

Elton, Platform Engineer

"Suptask provides us a way of working frictionless with our issues, we use it to get all matters covered, and it helps us to use slack in a more extended and efficient way between the teams."

Christoffer, IT Admin

"Suptask has done a great job of making it easy to create tickets and effectively working with tickets. I like how everything is synchronized seamlessly between our helpdesk and customers"

Niclas, Manager

"I like how Suptask have organized the way of working with ticketing, it is a complete replacer for other helpdesk and service desk apps."

Thomas, IT Specialist

"With Suptask, Product Managers and Engineers work hand-in-hand in Slack. By keeping everything in Slack, Engineers and Product Managers can easily collaborate on tickets while maintaining private threads for technical discussions. It’s boosted our overall responsiveness against our clients."

Simona, Head of Product & Process

"Great support and a product that gave value from the start"

Adam, IT Engineer

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Frequently Asked Questions

What is a Slack ticketing system?

A Slack ticketing system is help desk and service desk software that integrates with Slack. It allows teams from support, HR, and development to finance and marketing to create, track, and resolve requests all within their workspace. It centralizes tasks, provides real-time updates, and streamlines collaboration, ensuring faster resolutions and clear accountability.

Can Slack be used as a ticketing system?

Yes, Slack can be used as a ticketing system by integrating dedicated ticketing apps or solutions like Suptask within Slack. This allows teams to create, track, and manage requests all in one place. This setup centralizes tasks, ensures real-time updates, and streamlines collaboration for faster resolutions and improved accountability.

Using Slack as your help desk, your messages can turn into tickets, so you never have to leave Slack to manage your tickets.

What teams are Suptask built for?

Suptask is built as a solution that works for any team.

We have proven examples across many organizations where teams such as IT, Product, Engineering, Finance / Billing, Revenue Operations, Sales Operations, and HR are using Suptask to improve their ticketing experience on Slack.

How do I use a help desk in Slack?

You can use a help desk like Suptask directly within Slack to turn conversations into trackable tickets and resolve issues faster.

To use Slack as a help desk, simply ask for help in a designated channel (e.g., #support) or add an emoji to any message. This automatically creates a ticket, assigns it to the right agent, and lets everyone track the progress in a dedicated thread. All communication, from request to resolution, happens without ever leaving Slack.

How to automate IT ticket management directly in Slack?

You are able to control tickets without leaving Slack. The set-up requires no knowledge of coding. Here's the procedure.

If any new messages are automatically treated as tickets in Slack channels, automate ticket creation. Users can transform previous Slack messages into tickets by using a specific emoji (e.g., "🎫 ").
Automate ticket assignments using rules. Tickets must be assigned to the appropriate persons or groups. Suptask offers round-robin assigning, the fewest-open-tickets rule, and keyword-based routing.
Automate updates/notifications by automatically notifying requesters about their tickets, new tasks for agents, and responding in threads so that there is full transparency on status changes and resolution processes, etc.

How to create tickets from Slack?

You can create tickets from Slack from any conversation with these two easy ways:

Post in a Request Channel: Send a note to a channel called #it-support. Suptask will change it into a ticket.
Use an Emoji Reaction: React with a ticket emoji (like 🎫). Suptask will change that message into a ticket.

The Most Integrated Ticketing system
on Slack

Turn Slack into a help desk for colleagues and customers - resolve requests faster with the best user experience.

A Smarter Slack
Ticketing System